Wednesday, June 26, 2013

70-272: Supporting Users and Troubleshooting Desktop Applications


QUESTION 1
You work as the network administrator at ABC.com. ABC.com has a domain named ABC.com. All
servers on the ABC.com network run Windows Server 2003 and all client computers run Microsoft
Windows XP Professional SP2.
ABC.com has a Marketing and Finance division which requires using Microsoft Office XP to
perform their daily duties.
How would you instruct the Marketing and Finance user’s to run the Microsoft Office XP setup if
the setup fails and rolls backup without changing the user’s currently assigned privileges?

A. By adding the Marketing and Finance division to the Network Configuration Operators group
and accessing Microsoft Office Product Updates to scan the computer for updates.
B. By adding the Marketing and Finance division to the Power Users group and using Add or
Remove Programs in Control Panel to remove Office and re-install Microsoft Office XP.
C. By creating a remote connection to the Marketing and Finance group client computers and reinstalling
Microsoft Office XP using a network-based installation point with the required .msi file.
D. By adding the Marketing and Finance division to the local Administrators group and restarting
the browser and Workstation services before re-installing Microsoft Office XP from the Windows
Installer command-line utility.

Answer: C

Explanation: To try to recreate the error you have to run the installation in the users’ privileges so
running the installation on your computer with your privileges will not help you to solve the problem
(answer B and D). Visiting the Microsoft Office Product Updates Web site will not help the user in
any way as long as he doesn’t have Microsoft Office installed on his computer.


QUESTION 2
You work as the desktop support technician at ABC.com. ABC.com has a domain named
ABC.com. All servers on the ABC.com network run Windows 2000 Server and all client computers
run Microsoft Windows XP Professional SP2.
ABC.com has a Marketing division which uses Microsoft Office 2003 for their daily duties. During
the course of the day Marketing division users reported that certain files of theirs have been deleted.
How would you configure the Marketing division client computers to track any attempts by
malicious users to alter or delete files on their computers?

A. By running the secedit /analyze command on the client computers.
B. By running the secedit /configure command on the client computers.
C. By configuring security access control lists for their disk drives by auditing the Everyone group
on the client computers.
D. By running the secedit /validate command on the client computers.

Answer: C

Explanation: You must track unauthorized attempts to modify or delete the files so auditing the
Everyone group is the correct choice.


QUESTION 3
You work as a desktop adminsitrator at ABC.com. ABC.com has a domain named ABC.com. All
servers run Microsoft Windows 2000 server and the client computers run Microsoft Windows XP
Professional.
ABC.com has a Marketing division which makes online purchases during work hours.
How would you configure the network firewall to stop these activities whilst allowing the Marketing
division to access the Internet?

A. By having port 110 blocked on the firewall.
B. By having port 443 blocked on the firewall.
C. By having port 143 blocked on the firewall.
D. By having port 21 blocked on the firewall.

Answer: B

Explanation: Port 443 is used for Secure Sockets Layer connections to Secure HTTP Web sites.
This port should be blocked.


QUESTION 4
You work as the network administrator at ABC.com. ABC.com has a domain named ABC.com. All
servers on the ABC.com network run Windows Server 2003 and all client computers run Windows
XP Professional.
ABC.com has a Finance division which uses Microsoft Office XP to perform their daily tasks.
How would you configure Microsoft Office XP to ensure opened documents display’s a toolbar
containing the Balloons button?

A. By accessing the Help menu and selecting the Detect and Repair… option.
B. By right-clicking the toolbar and selecting the Reviewing toolbar from the context menu.
C. By re-installing Microsoft Office XP and copying a Normal.dot file from the administrator’s
computer to the My Documents folder.
D. By accessing the tools menu from another user’s document and accessing the Tools menu to
select Shared Workspace.

Answer: B

Explanation: The Balloons button appears on the Reviewing Toolbar. Simply enabling this toolbar
will show this button. To enable the toolbar, right click any open spot in the toolbar area. From the
dropdown list, click Reviewing.


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